Frequently Asked Questions
Everything you need to know about your RayNeo experience.
Which countries do you ship to within the European Union?
We offer standard and expedited shipping to all EU member states. Delivery times typically range from 3 to 7 business days depending on your location.
What is the warranty period for RayNeo smart glasses?
All RayNeo products purchased through our official EU store come with a standard 2-year warranty covering manufacturing defects and hardware malfunctions.
Can I return my order if I am not satisfied?
Yes, we offer a 14-day return policy. Items must be in their original packaging, unused, and include all accessories to be eligible for a full refund.
Are the glasses compatible with prescription lenses?
Yes, many of our models include a prescription lens frame in the box which can be fitted with custom lenses by your local optician.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment options like Klarna and Giropay.
How do I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your delivery in real-time.