Returns & Exchanges
At RayNeo.EU, we want you to be fully satisfied with your smart eyewear experience, which is why we offer a 14-day return window for all products in their original condition. If your device doesn't meet your expectations, our streamlined process ensures a quick and transparent exchange or refund.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging including all accessories, manuals, and cables to ensure the product is protected during transit.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at the designated courier location; please retain your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing